Shipping policy

Order processing

Please allow 7 days to process your order. Expect an email within four weeks to let you

know your order is on the way.

Store pickup

Please note we do not offer any kind of store pickup, in-store shopping, or in-person meetup.

Flat-rate shipping

Orders are generally shipped within four weeks using a reliable shipping company. Flat rate shipping fees apply to all orders unless a Free Shipping promotion is applicable.

Domestic shipping rates

All orders shipped within the United Kingdom will be charged a flat rate of £5, unless a Free Shipping promotion is applicable.

International shipping rates

All orders shipped outside of the United Kingdom will be charged flat rates of £7.50 within the EU or £10 outside the EU unless a Free Shipping promotion is applicable.

Refunds, returns, and exchanges

We accept returns up to 30 days after delivery, if the item is unused and in its original

condition, and we will refund the full order amount minus the shipping costs for the return.

In the event that your order arrives damaged in any way, please email us as soon as possible at orders@buckethatlab.co.uk with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at orders@buckethatlab.co.uk